Frequently Asked Questions
Addressing Custom Actuator Sourcing & Engineering FAQ
Read through common questions about NRE fees, lead times, MOQ requirements, change controls, and warranty terms for custom robotic joint modules.
Commercial & Procurement
Why is there a minimum MOQ of 10 units for minor mechanical modifications?
Minor modifications (e.g., custom flange sizes, shaft keyways) require resetting high-precision CNC machining templates. Run times below 10 units carry extreme setup-time cost penalties, making 10 units the baseline commercially viable volume.
Commercial & Procurement
Can NRE development fees be refunded or waived?
Yes. For projects that commit to a long-term production contract (typically exceeding 500 units/year), initial NRE tooling charges are amortized and refunded against volume production orders after prototype approval.
Commercial & Procurement
Do you sign Non-Disclosure Agreements (NDA) before receiving CAD files?
Yes, we sign NDAs prior to receiving any proprietary 3D CAD files, specification sheets, or project parameters. We protect your intellectual property throughout the DFM, EVT, and mass-production cycles.
Mechanical & Gearbox
How does custom backlash tuning impact strain wave and planetary reducers?
For strain wave (harmonic) reducers, zero backlash is inherently maintained, but we customize the tooth profile and grease viscosity to match high-speed or low-temperature bounds. For planetary gear systems, we execute customized gear tooth hobbing to hold backlash below 1 arc-minute for high-accuracy axes.
Mechanical & Gearbox
Can we specify a custom bearing or encoder supplier for our module?
Yes. We support custom component selection (e.g., Renishaw encoder, NSK bearing). However, the lead times of those subcomponents will govern the overall NPI timeline unless we execute early procurement authorization.
Electrical & Control Protocols
What standard communications do you support for firmware/control customization?
Our standard servo drive architectures support EtherCAT (CoE / DS402 profile), CANopen, and Modbus RTU. Custom communication maps, cyclic exchange configurations (PDOs), and fault status indicators can be tuned to match your controller interface.
Electrical & Control Protocols
Can you match custom motor windings to high bus voltages (e.g., 380VAC / 540VDC)?
Yes. We design and wind stator coils for voltage classes ranging from 24VDC to 540VDC. High-voltage windings undergo impulse voltage test loops to ensure insulation longevity under high-frequency PWM switching.
Application Specializations
How does surgical robot joint customization differ from industrial robots?
Surgical joints focus on biocompatibility (washdown seals), electromagnetic shielding, sterilization-exposure survival, and zero-backlash holding brakes. The verification pathway requires strict ISO 13485 trace documentation to support your clinical validation loop.
Application Specializations
Can custom joints withstand autoclaving (134°C steam sterilization)?
Autoclaving directly degrades encoders, lubricants, and winding insulation. Our customization strategy limits autoclaving to outer mechanical shells and seals, while isolating the core motor/electronics behind absolute barriers, or supporting chemical gas sterilization.
Application Specializations
What is the backdrivability threshold for custom humanoid joints?
For humanoid force control, backdrivability is governed by the gearbox friction torque and ratio. We keep the customized planetary gear ratio below 50:1 and use low-drag lubricants, limiting backdriving torque to < 1.0 Nm at the output shaft.